Community Manager

Job title: Community Manager

About the Role P&G is seeking a Community Manager to shape brand conversations, drive engagement, and build authentic connections across social platforms. You’ll help shift us from reactive listening to proactive, data-informed community strategy that strengthens advocacy and protects online reputation.

What You'll Do

• Execute Social Strategy & Content Creation: Build and manage platform-specific content calendars; create, adapt, and amplify content and campaigns (including PR moments and user-generated content); execute engagement strategies aligned with brand voice and values; write clear, on-brand responses to comments and messages.
• Community Management & Consumer Advocacy: Manage daily interactions across Instagram, TikTok, Facebook, Reddit, and YouTube; turn consumer interactions into positive experiences and brand advocacy; use social listening and analytics to track sentiment and community health; analyze performance and report insights to optimize content and engagement; spot emerging trends and translate them into marketing activations and product ideas.
• Collaboration & Leadership: Collaborate with brand, media, communications, design, and external partners to deliver a unified social strategy; partner with compliance and quality teams to escalate critical issues using established protocols; help define social media guidelines and engagement best practices; support CRM and loyalty initiatives to improve retention through personalized communication and rewards.

What We're Looking For

• 2+ years of experience in social media management, community engagement, digital marketing, or content strategy
• Excellent writing and editing skills with strong storytelling instincts
• Hands-on/leadership experience for Content Creation (video - long/short-form, written, visual, social media content, others)
• Experience across major platforms with a strong grasp of audience nuance and best practices
• Comfort with analytics and reporting to measure impact and optimize performance
• Curiosity and adaptability to keep pace with evolving platforms, trends, and consumer behaviors
• Bachelor's degree

Nice to Have

• Experience with social listening tools (Brandwatch, Sprinklr, or similar)
• Experience in influencer marketing, crisis communications, or community growth
• Knowledge of (or interest in) CRM systems and loyalty program management
• Ability to lead or influence cross-functional teams toward shared social goals

Compensation & Benefits

• Starting Pay/Salary Range: $85,000 - $122,200 per year
• Total rewards at P&G include salary + bonus (if applicable) + benefits
• We are committed to providing equal opportunities in employment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration sponsorship is not available for this role.