About this role
Job title: Community Manager, Digital Games
About the Role Mattel Games Studios is seeking an experienced Community Manager to build and grow player communities across our upcoming mobile games. The role will define how we engage with players across community channels, set best practices for communication, and ensure players feel heard and supported. The ideal candidate is passionate about mobile gaming and collaborates with Product, Marketing, Design, and Player Support to surface feedback and enhance the game experience.
What You'll Do
- Lead community strategy and operations: Develop and manage community engagement plans across key channels on social platforms and other player-facing spaces.
- Build a positive player community: Establish voice, tone, moderation standards for community interactions.
- Drive insights and reporting: Monitor community sentiment, player feedback, and engagement trends; surface recurring themes to the broader team.
- Partner cross-functionally: Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events.
- Own player communication: Draft and publish community updates, event messaging, known-issue updates.
What We're Looking For
- 4+ years of experience, preferably in F2P Mobile Gaming in a community management role.
- Strong knowledge of mobile F2P games and features: LiveOps events, player motivations, engagement drivers.
- Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels.
- Strong moderation instincts and handling sensitive community situations with empathy and professionalism.
- Excellent writing and communication skills with player-first, brand-conscious tone.
Compensation & Benefits
- Salary: USD 69,500 - 87,000 yearly.
- Benefits: Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.