About this role
About the Role
Join the Wikimedia Foundation's Social Team as a Community Management Associate, focusing on engaging and growing online communities, developing tone-of-voice guidelines, and shaping a Gen Z-focused social presence for Wikipedia and Wikimedia Foundation. This full-time, hands-on role sits within the External Communications department and is designed for someone energized by social media trends, experimentation, and storytelling from a global volunteer base.
What You'll Do
- Help develop and document a community management playbook for Wikipedia and the Wikimedia Foundation.
- Experiment with and evolve the brand’s social tone of voice to resonate globally, in partnership with broader Communications teams.
- Proactively identify engagement opportunities to connect with new or underrepresented audiences.
- Surface and amplify community stories, milestones, and impact moments across social channels.
- Stay informed about platform innovations and emerging trends; recommend and test tools for social listening and scalability.
- Assist with tracking engagement, sentiment, and emerging discussions; contribute to data-informed growth experiments.
What We're Looking For
- 2+ years of experience in community management across social media platforms.
- Deep understanding of platform dynamics and ability to craft effective messaging on TikTok, Instagram Reels, and YouTube Shorts.
- Demonstrated ability to authentically engage online communities and manage multiple accounts.
- Experience using social listening tools.
- Excellent written and verbal communication; experience developing a unique brand voice.
- Editorial judgement to escalate or disengage appropriately.
- Cultural awareness and sensitivity across regions and languages.
- Comfort working with distributed, remote teams across time zones.
Nice to Have
- Curiosity and enthusiasm for the Wikimedia mission and free knowledge.
- Flexibility and resilience in evolving environments.
- Openness to experimentation and learning from results.
- Collaborative spirit and ability to work across diverse teams.
- Sense of humor and love of the internet.
- Thrives in fast-paced, dynamic environments and can handle ambiguity.
Compensation & Benefits
Salary: Not disclosed in the posting.