Community Health Worker

Job title: Community Health Worker

Job Summary

The Community Health Worker participates as a member of the inter-disciplinary care team (ICT) to coordinate care for members.

Essential Functions

• Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member’s home, telephonic or electronic communication
• Accompany members to appointments and other social service encounters when necessary
• Coordinate logistics to support members’ care plan goals and interventions – reminders, transportation, and childcare arrangements
• Verify eligibility, previous enrollment history, demographics and current health status of each member
• Contribute to assessments by gathering information from the member, family, providers and other stakeholders
• Contribute to the development and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the Case Manager
• Assist with identifying and managing barriers to achievement of care plan goals
• Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination
• Assist with the provision of health education and wellness materials as directed by the Case Manager(s) or Team Lead
• Evaluate member satisfaction through open communication and monitoring of concerns or issues
• Maintain appropriate documentation within protocols and guidelines of the Care Management program
• Looks for ways to improve the process to make the members’ experience with CareSource easier and shares with leadership to make it a standard, repeatable process
• Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or General Education Diploma (GED), is required
• Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred

Competencies, Knowledge and Skills:

• Proficient with Microsoft Office, including Outlook, Word and Excel
• Sensitivity to and experience working within different cultures
• Good interpersonal skills
• Ability to work independently and within a team environment
• Ability to identify problems and opportunities and communicate to management
• Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
• Demonstrate compassion, support and collaboration with members and families
• Self-motivated and inquisi