About this role
Hope and Rural Aid Foundation (HARAF)
- Location: Damboa, Borno State
- Job Type: 11 Months Contract
- Application Deadline: 9 November 2026
Requirements
- Minimum of OND or Bachelor’s Degree in Social Sciences, Development Studies, Mass Communication, Statistics or a related field.
- 1–2 years of relevant experience in community engagement, accountability, complaints handling, MEAL or humanitarian programming.
- Experience working with internally displaced persons (IDPs) and vulnerable communities is an advantage.
- Understanding of accountability to affected populations, humanitarian principles and safeguarding.
- Good documentation, record-keeping, report-writing and communication skills.
- Basic knowledge of Microsoft Word and Excel.
- Ability to maintain confidentiality and handle sensitive information professionally.
Responsibilities
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Support community feedback and complaints channels.
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Receive, document, categorise and track complaints and feedback.
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Maintain confidential records and update the CFM database.
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Refer complaints to relevant departments and monitor follow-up.
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Support community sensitisation, beneficiary satisfaction surveys and accountability activities.
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Immediately refer sensitive complaints, including sexual exploitation and abuse, harassment, safeguarding and fraud allegations, through designated confidential channels.
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Application Link