About this role
Section: Responsibilities
- Respond to calls and address or refer concerns
- Record and manage caller information
- Follow up on complaints and referrals
- Conduct surveys and assess service satisfaction
- Compile reports and identify trends
Section: Requirements
- University degree in a relevant field
- 2+ years’ experience in a similar role
- English, Kanuri and Hausa proficiency required
- Strong organisational and planning skills
- Humanitarian issues and data analysis experience desirable