Community Associate

AfricaWorks

Company Background

AfricaWorks' purpose is to unlock Africa's potential through work.

AfricaWorks' mission is to strengthen Africa's business infrastructure by creating a growth ecosystem on the Continent. The Company started its journey in 2019 by launching coworking spaces under the AfricaWorks Spaces brand. It now operates 15 AfricaWorks across 8 cities on the Continent with enterprises members like L'Oreal, Universal Music, Glovo, Paystack, MFS Africa etc.

AfricaWorks’ ambition is to reach100 AfricaWorks within the next 5 years.

As part of its growth plan, AfricaWorks is looking to hire a Community Associate reporting directly to the Community Manager &/or local Managing Director.

Role Description/Responsibilities: Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:

• Customer Service & Satisfaction:
• Welcome & greet members and visitors
• Handle members complains - either address them or report them upwards
• Operations:
• In charge of:
• Opening the space in the morning
• Performing Business Concierge tasks (mail, bookings, binding etc.)
• Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
• Managing Facilities Team
• Managing Valet Services (Optional as per Brand Standards)
• Handling Inbound Phone calls & Space email address
• Printing Services (e.g. vendor, printer, cartridges, paper etc.)
• Visitor Management System
• Meeting Rooms (e.g. booking, video conference, arrangement etc.)
• Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
• Electricity Management
• Maintenance & Repairs
• Emergency Health response
• Double checking building common areas are up to standards
• Representing the Company (!)
• Assisting the Success Manager in:
• onboarding new members
• organizing events (e.g. Open House, Networking, Round Tables etc.)
• giving Tours to prospective members
• collecting Google reviews
• collecting membership feedback
• providing IT back up for the space & to members
• maintaining space compliance (e.g. Insurance, business permits etc.)

Requirements

• Bold

• Agile

• Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)

• Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.

• Customer service oriented

• Proficiency in Microsoft Office Suite

• Hands-on experience with office equipment (e.g., fax machines and printers)

• Professional attitude and appearance

• Solid written and verbal communication skills

• Ability to be resourceful and proactive when issues and complaints arise

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize task