Communications & Training Specialist – Business Enablement

Job title: Communications & Training Specialist – Business Enablement

About the Role We are seeking a creative and detail-oriented Communications & Training Specialist to support Mattel's global IT organization. This role will create enterprise-wide communications about new software rollouts, system changes, and IT initiatives, write intranet articles, develop eLearning content, and use AI-powered tools to create multimedia learning experiences. The candidate will work onsite in Hyderabad 4 days a week and collaborate across US EST hours.

What You'll Do

• Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates.
• Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives.
• Ensure consistency in tone, messaging, and branding across all IT communications.
• Design and develop training materials, including videos, interactive modules, and job aids for the LMS.
• Translate technical concepts into simple, user-friendly training for business users.
• Track and evaluate training effectiveness and user engagement.
• Plan, schedule, and deliver communication and training milestones; coordinate with global stakeholders to align timing with broader initiatives.
• Manage feedback loops and revise materials based on user input and pilot feedback.
• Leverage AI tools like ChatGPT, text-to-video, and voice generation to enhance communication and training experiences.
• Experiment with emerging tools to scale content creation and localization; collaborate with designers or media partners when needed.

What We're Looking For

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum 3 to 6 years in communications, training, or IT enablement, with at least 2 years of experience managing offshore technical teams.
• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies.
• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.
• Preferred Qualifications: Education in Communications, Instructional Design, Information Technology, or related field; 1+ years of internal communications; experience with LMS, video editing tools, and AI multimedia tools (e.g., Heygen, ElevenLabs, ChatGPT, Sora); strong project management skills; experience supporting global IT initiatives; ability to translate technical jargon into relatable messaging.
• Skills: Exceptional written and verbal communication; familiarity with enterprise change management practices; experience working with global teams and large-scale IT rollouts.

Nice to Have

• 1+ years of experience in internal communications, corporate training, or IT enablement.
• Proven experience with eLearning platforms (LMS), video editing tools, and AI multimedia tools (Heygen, ElevenLabs, ChatGPT, Sora).
• Strong project management skills with experience supporting global IT initiatives.
• Ability to translate technical jargon into plain-language messaging.

Compensation & Benefits

• Salary not disclosed in the posting; details to be discussed during interview.
• Benefits and perks not specified in the posting.

About Us We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.