About this role
Communications Operator
The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.
- Handles basic questions about the business, including hours of operation, directions, and contacts.
- Coordinates emergency codes and disaster control procedures.
- Monitors and updates patient status changes within electronic medical record.
- Assists with the registrations of patients as needed.
- Must be able to use overhead paging system to communicate information and locate hospital personnel.
- Monitors the temperature, humidity, and pressure of various hospital equipment.
- Serves as a mentor to new associates and assists in new employee orientation.
- Critical thinking, sound judgment, and strong problem-solving skills.
- Ability to function independently and manage own time and work tasks.
- Team oriented, open-minded, flexible, and willing to learn.
- Performs other duties as assigned.
- Excellent communication and outstanding customer service and listening skills
This position will alternate shifts between 2:00 PM–10:30 PM and/or 10:00 PM–6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule.
The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements.
What You Will Need:
- High School graduate or equivalent (GED)
- 1 year of experience in Customer Service, Call Center, and/or Healthcare
What Would Be Nice To Have:
- Bilingual in Spanish
The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.