Communications Coordinator

Job title: Communications Coordinator

Our client is a US multi-brand property services and insurance restoration company operating across nine distinct brands, with office teams and field crews spread across many states. They are hiring a Communications Coordinator to be the connective tissue between leadership, office staff and field crews: making sure the right message reaches the right people, in the right format, at the right time.

This is not a social media or marketing role. It is an internal and operational communications role. You will own the company intranet, write and send company-wide announcements for leadership, turn office decisions into short messages crews can act on from a phone, and run the communications calendar that keeps it all in order. The work follows US Eastern business hours.

The role takes a particular kind of trust: you will often be the last person to read a message before hundreds of employees do, and some of it will be sensitive. It suits a writer with a sharp editorial eye who plans ahead, keeps deadlines without being chased, and knows when a message needs approval before it goes out.

Key Responsibilities

• SharePoint Intranet Management

• Serve as the primary owner of the company intranet on SharePoint: maintain its structure, keep content current, and make sure employees can find what they need.

• Build and update intranet pages with a focus on clarity, navigation and visual organization.

• Coordinate with department heads so that everything posted is accurate and up to date, and retire or replace pages that are not.

• Company-Wide Email Communications

• Draft, format and send company-wide announcements on behalf of leadership.

• Manage recurring communications, including policy updates, company news and operational notices.

• Make sure every written communication is polished, in plain language, and pitched in the right tone for a diverse audience of executives, office staff and field crews.

• Field Team Notifications

• Send time-sensitive updates to field crews through a mobile field-communication platform such as Connecteam or Beekeeper.

• Translate office-side decisions and operational changes into clear, mobile-friendly messages that field staff can act on.

• Stay aware of what is happening across job sites and coordinate with project teams so every message is accurate.

• Visual Formatting and Creative Support

• Use Adobe Creative Cloud (InDesign, Illustrator and Photoshop) to format announcements, internal documents and communications materials to a professional standard.

• Use AI tools such as Claude, ChatGPT and Microsoft Copilot to speed up drafting and improve consistency, and review everything they produce before it goes out.

• Keep every visual and written communication consistent with company standards across all nine brands.

• Communications Calendar

• Build and run a communications calendar that plans recurring and one-time announcements in advance.

• Coordinate the timing and sequencing of communications so messages do not overlap or confuse.

• Spot upcoming events, deadlines and operational changes early, and plan the communication before anyone has to ask.

Requirements

• Native or near-native English, written and spoken. This is non-negotiable.

• 2+ years in an internal communications, marketing or content coordination role.

• Demonstrated experience writing for a professional audience: announcements, policy communications, operational updates or similar.

• A natural instinct for plain language: you can take complex or technical information and rewrite it so any employee understands it at a glance.

• A strong editorial eye: you catch grammar errors, inconsistencies and formatting issues before anything goes out.

• Tone sensitivity: you adapt your writing for executive leadership, office staff and field crews on a job site.

• Familiarity with Adobe Creative Cloud, specifically InDesign, Illustrator and Photoshop.

• Hands-on experience with AI productivity tools (Claude, ChatGPT, Microsoft Copilot or equivalent).

• The organization to manage a communications calendar and meet recurring deadlines without being chased, across multiple brands and departments.

• Discretion and professionalism with sensitive internal announcements, and the judgment to flag when a message needs review, approval or more context before it is sent.

• Availability Monday to Friday during US Eastern business hours.

• Reliable high-speed internet and a professional remote-work setup.

• Preferred Qualifications

• Experience managing a content calendar, intranet platform or internal knowledge base.

• Experience using SharePoint for intranet or document management.

• Exposure to field communication platforms such as Connecteam or Beekeeper.

• Tools & Software

• SharePoint: intranet ownership and content management

• Microsoft 365: Outlook, Teams, Word and Excel as daily tools

• Adobe Creative Cloud: InDesign, Illustrator and Photoshop for formatting and visual communications

• Connecteam or Beekeeper: field crew notifications and mobile-first communications

• AI productivity tools: Claude, ChatGPT and Microsoft Copilot for drafting and content support

• Project tracking and calendar tools as directed by the team

• What Makes You a Great Fit

• You take pride in clear, consistent communication, and you understand that a well-written company-wide message or a clean intranet page changes how a team operates.

• You can point to announcements you personally wrote and sent, and you can say what an approver changed and why.

• You write the same news three ways without thinking twice: a short brief for leadership, a clear email for office staff, and a two-line phone message for a crew.

• You check every date, name and link before you press send, and when something slips through anyway, you correct it openly and fast.

• You keep your calendar moving without reminders and raise upcoming changes before anyone asks.

• You treat unannounced information as unannounced, including what you put into an AI tool.

Benefits

What We Offer

• Up to $8/hour
• 100% remote work
• Full-time role We hire for the long haul, so a steady track record of staying and growing always moves you up our list.