About this role
About the Role For our marine service business we are looking for a committed leader who professionally manages customer relationships, reliably oversees service contracts and individual orders, and actively drives the further development of efficient processes. This position reports directly to the Head of Operations and works closely with Sales, Engineering, our Workshops, and HR. What You'll Do
- Ensure successful commercial and technical support and advisory services for marine end customers
- Ensure successful planning, management, and follow-up of service contracts, individual orders, and customer service deployments
- Ensure professional customer communication, high quality standards, adherence to deadlines, and achievement of commercial targets
- Monitor relevant KPIs and derive and implement improvement measures
- Coordinate internal interfaces, particularly Sales, Engineering, workshops, and Head Office
- Lead, support, and develop the assigned employees
- Ensure compliance with statutory, internal, and customer-specific HSE requirements What We're Looking For
- Completed degree or vocational training in engineering, shipping, logistics, industrial engineering, or a comparable qualification
- Several years of professional experience in the maritime environment, ideally with leadership or coordination responsibility
- Sound knowledge of service, order, and contract management as well as a good understanding of business administration
- Very good German and English language skills as well as confident use of MS Office and common ERP systems, ideally SAP
- Strong communication and leadership skills, decision-making ability, sense of responsibility, and high customer orientation Compensation & Benefits
- We offer:
- A responsible role in an international marine service environment
- Individual training opportunities and development prospects
- An open, appreciative corporate culture focused on sustainability, innovation, and collaboration