Commercial Manager

Commercial Manager - Bidvest Facilities Management

ROLE PURPOSE

Provide financial support to Bidvest Facility Management Operations, as well as responsible for Management Accounts and Internal and External Financial reporting. Management of the planning and scheduling of all resources to ensure work is executed in accordance with Engineering Standards, Service level agreements and also drive optimal stock level in the distribution facilities in accordance with Inventory management principles to ensure cost effectiveness of the entire operation. This includes exploring and seeking various workable commercial frameworks, work in collaborations with all the departments in reviewing, scrutinizing and developing efficient and effective systems and process flow.

MAIN OUTPUTS

• Analyze market trends, customer needs, and competitor activity to identify potential gaps in the business, informing data-driven pricing strategies that optimize revenue, profitability, and competitiveness.
• Develop and execute tailored sales strategies to propel business growth, addressing both core objectives and ad-hoc initiatives, to drive revenue expansion.
• Effectively communicate with clients, clearly articulating pricing models, delivery expectations, and value propositions that showcase our unique offerings and drive successful business outcomes.
• Drive and facilitate strategic negotiations for new contracts, securing optimal terms, pricing, and conditions that align with the company's interests, goals, and growth objectives.
• Oversee and administer existing customer contracts, ensuring strict adherence to contractual obligations, service level agreements, and key performance indicators, to maintain customer satisfaction and loyalty.
• Proactively track contract renewal timelines and renegotiate terms as necessary to ensure customer retention, optimize revenue, and foster long-term relationships.
• Promptly investigate and resolve customer complaints and contract disputes in a fair, professional, and timely manner, ensuring customer satisfaction and maintaining a positive business reputation.
• Conduct in-depth analysis of customer usage trends and behavior to inform data-driven pricing decisions, optimize pricing models, and unlock new revenue streams, ultimately maximizing profitability and business performance.
• Track, analyze, and optimize the commercial performance of sales teams and customer segments, identifying areas for improvement, providing actionable insights, and implementing data-driven strategies to drive revenue growth and business excellence.
• Monitor and analyze critical financial and performance metrics, including revenue growth, customer acquisition costs, churn rates, and customer lifetime value, to inform strategic decision-making and drive business optimization.
• Monitor and ensure regional on time service delivery as per SLA's or as agreed with Client
• Analyze operations and expenses to pinpoint opportunities for cost reduction, and design and implement strategic cost-saving initiatives that drive efficiency, productivity, and bottom-line growth.
• Develop and maintain strong, strategic client relationships built on trust, transparency, and mutual understanding, driving business growth, ensuring regulatory compliance, and fostering collaborative partnerships that deliver long-term value and success.
• Facilitate cross-functional collaboration with product development, marketing, and operations teams to align commercial strategies, drive business outcomes, and ensure seamless execution, leveraging collective expertise to achieve shared goals.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Degree/Diploma in Construction management/ Financial Management/ Business Management/Sales and Marketing Management.
• Matric
• Valid code 8 Driver’s license
• Minimum 5 Years in a Management position with exposure to planning, scheduling and finance management.
• Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System
• Deep knowledge and expertise in the telecommunications sector, encompassing current market dynamics, emerging technologies, and evolving regulatory landscapes, enabling informed strategic decision-making and effective navigation of industry complexities.
• IMS (Integrated Management System), First Aid Training
• Planning & Scheduling Principles, Logistics & Inventory Management, Basic Project Management
• Budget Management Asset Management
• Fundamentals of Facilities Management Resource Planning /Logistics Customer Relations
• Microsoft Offices (Intermediate), Proficient in Excel/Access, MS office packages
• SAP Knowledge
• Occupational Health and Safety Act

FUNDAMENTAL COMPETENCIES

• Result Orientation
• Initiative/Proactively
• Written Communication
• Stress tolerance
• Business Acumen
• Decisiveness
• Change Management
• Financial Management
• Customer/Client Focus
• Dealing with ambiguity
• Problem Analysis
• Judgment
• Relationship Building & Networking
• Listening
• Team work

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