About this role
Job title: Commercial Lines Account Manager
About the Role Commercial Lines Account Manager – Property & Casualty. This remote role focuses on risk management, client servicing, and collaboration with producers, carriers, clients, and internal operations to protect assets and drive client success.
What You'll Do
- Client & Relationship Partnership: Deliver proactive account management, education, and service for Commercial Lines P&C clients.
- Collaborate with producers and internal service teams to ensure seamless delivery of client deliverables.
- Support client retention and satisfaction by maintaining strong relationships and providing responsive service.
- Operational & Strategic Execution: Manage renewals, endorsements, claims support, billing inquiries, and account reviews.
- Handle renewals with producers, including remarketing, account rounding, and presenting renewal pricing and terms.
- Educate clients on coverage changes, policy features, and risk management considerations.
- Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices.
- Leverage Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting.
- Growth & Innovation: Identify opportunities to generate additional revenue via increased coverage, account rounding, and cross-selling; support new business and renewal strategy.
- Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate.
What We're Looking For
- Required: 5+ years of experience in Commercial Lines Property & Casualty account management.
- Experience in insurance agency client service and account management.
- Active Property & Casualty license (state-required).
- Strong communication and relationship management skills.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Preferred: Experience with key or complex commercial accounts.
- Proficiency with Applied Epic and related agency management systems.
- Strong analytical and problem-solving capability.
Nice to Have
- Experience working with complex commercial accounts (as noted above under Preferred).
- Collaborative mindset and ability to work across teams.
Compensation & Benefits
- Salary range: $85,000 – $100,000 per year.
- Eligible for performance-based bonus: Yes
- Benefits: Medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
- Work Model: Remote
- Professional Development – Alera Group Academy with role-specific learning paths, leadership programs, certifications, and ongoing education support.