Commercial Customer Experience Specialist (Spanish-speaking)

Activate your potential – join NORIT, the world leader in activated carbon production! 

The Customer

Experience

• Specialist serves as a critical link between NORIT and its external customers. This role is responsible for delivering high-quality commercial support and customer service within a designated geographical area. As a key player in the commercial team, the specialist actively generates leads, supports the sales process, manages accounts, and ensures a seamless and positive customer experience from initial contact through to post-delivery support.

• Your key responsibilities will be:

• Serve as the primary point of contact for all customer inquiries and issues, ensuring responsive, high-quality service,

• Actively reach out to potential customers to generate leads and align follow-up actions with Sales Managers,

• Take ownership of revenue forecasting and management for assigned customer accounts,

• Manage and coordinate tender and RFQ processes from initial lead through to quotation, ensuring procedural compliance,

• Support the sales team by reviewing RFPs, clarifying requirements, providing pricing, and defining contract terms in collaboration with internal stakeholders,

• Handle end-to-end order processing, including issue resolution and customer updates throughout the order lifecycle,

• Maintain accurate customer master data and enter orders into the ERP system,

• Process sample requests and administer sales activities in the CRM system; act as secondary approver where needed,

• Coordinate with internal departments and production sites to ensure smooth shipment and delivery logistics,

• Analyze customer behavior, preferences, and feedback to identify trends and propose service improvements,

• Deliver reports and dashboards on order status, customer satisfaction, and market trends,

• Support demand forecasting efforts and contribute to long-term commercial planning,

• Identify and pursue new business opportunities by aligning customer needs with NORIT’s technical capabilities,

• Collaborate closely with the Application team to provide relevant product insights and application support,

• Lead or participate in cross-functional improvement projects aimed at enhancing service quality, efficiency, and customer satisfaction,

• Train and mentor less-experienced team members and organize periodic training/refresher sessions,

• Ensure ongoing coverage of all Customer Experience activities and maintain continuity of service,

• Adhere to all internal policies, safety standards, regulatory requirements, and ISO procedures.

• Requirements

• Higher education degree (Bachelor’s or equivalent) in Business Administration, Logistics or similar,

• Minimum of 3 years of experience in sales, commercial operations, or customer service,

• Previous experience in logistics or manufacturing is preferred,

• Strong understanding of the full commercial process from order to payment,

• Excellent communication and problem-solving skills with a customer-first mindset,

• Fluent in English and Spanish. Other languages will be an advantage: German, Italian, Dutch, or French,

• Technically curious, with the ability to understand NORIT's product capabilities and applications,

• Solution-driven approach with the ability to identify win-win outcomes that strengthen long-term relationships,

• Accountable, organized, and results-oriented, with a proactive approach to challenges and continuous improvement,

• Proficient in using CRM and ERP systems.

• Benefits

We offer competitive total rewards structure:

• Reimbursement from 55.000 to 63.000 euros gross including 13th month and holiday pay,

• Individual incentive plan,

• 23 vacation days per year, and 14 additional days,

• An annual contract with the intention of permanent employment,

• A dynamic working environment within an international organization,

• An open culture in which colleagues help and support each other,

• A flat organization with short lines where ownership and initiative are valued.

• NORIT Activated Carbon is one of the global leaders and produces various qualities of activated carbon in its powder and granular form. Our mission - to be the customer’s #1 choice for added value activated carbon solutions in energy, environmental, water, food, chemical, pharma, automotive, and other industrial markets. We supply a broad portfolio of materials, know-how and technical expertise, complementary services and technologies.

• We have established our global presence with manufacturing plants in the Netherlands, United Kingdom, Italy and United States and as well a Global Business Service center in Riga.

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