About this role
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Handles a variety of coverage with a defined loss potential. Reviews and proceses claims of low to moderate face value or liability against policies and coverage information. Decision-making is structured and objective. Initiates necessary investigations. Exercises judgment to assign adjusters or to refer information to attorneys or subject-matter experts for additional data. Settles and negotiates claims within authorised authority.
Minimum Requirements:
- Namibian Citizenship.
- Grade 12/NSSC with more than 25 points.
- Relevant tertiary qualification at an Accredited Institution will be an added advantage.
- Minimum 2 Years' working experience.
- Relevant short-term insurance qualification will be an added advantage e.g. COP.
- Previous short-term underwriting experience will be an added advantage.
- Must be detail and quality orientated.
- Computer literacy and good numeric skills are essential.
- Excellent customer service and problem-solving skills.
- High energy levels and a team player.
- Ability to work under pressure.
- Ability to work independently and take initiative.
- Afrikaans and English speaking/writing & communicating; and
- Excellent communicator with a passion for customer service and relationship building.
Job Description:
- Applying and interpretating Commercial, Agriculture, Infinity Scheme and Hospitality wording to claims.
- End-to-end negotiating and settlement of Insured recovery claim-pre-litigation through claims assessment, claims payments, processing of claims.
- Delivering on daily production standards.
- Following standardised processes and provides administrative support in line with normal business functioning.
- Responding to immediate administrative requirements within procedure.
- Using standard administrative techniques to coordinate own work.
- Being accountable for service delivery through own efforts.
- Collaborating effectively with others to achieve personal results.
- Being Individually accountable for managing own time tasks and output quality for periods of 1 day to a maximum of 3 months.
- Adhering to services standards and provide quality service delivery.
- Making increase contributions by broadening individual skills.
- Preforming quality checks on own work.
- Engage with other in line with organisational guidelines, polices, culture and values; and
- Adhere to all financial requirements and ensure cost control, adhere to governance control.
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Skills
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Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Insurance Product Management, Insurance Sales, Oral Communications, Presenting Solutions
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Competencies
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Action Oriented
## Collaborates
## Drives Results
## Ensures Accountability
## Financial Acumen
## Instills Trust
## Manages Complexity
## Optimizes Work Processes
Education
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Closing Date
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24 November 2026 , 23:59
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The Old Mutual Story!