About this role
Job title: Collector - Outbound
About the Role The Collector - Outbound role in Ankeny, IA focuses on inbound customer interactions, payments processing, and credit release decisions in accordance with Linde policy. The role requires performing outbound collections to support credit release procedures, escalating disputes as needed, and assisting the team to meet service level targets.
What You'll Do
- Answer inbound phone calls from internal and external customers
- Process payments as part of your role
- Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
- Refer customer disputes to field personnel for final resolution
- Make payment arrangements on delinquent accounts and perform outbound collections calls in support of credit release procedures
- Escalate customer disputes and collections situations as necessary
- Assist team in meeting inbound service level standards
What We're Looking For
- HS diploma / GED
- 2+ years Credit & Collections experience
- Ability to handle inbound calls in a fast-paced environment
- Word and Excel computer proficiency
- Customer service skills and effective verbal communication
- Ability to work well in a team environment
Nice to Have
- Ability to work effectively in a team environment (team-oriented mindset)
Compensation & Benefits
- Competitive compensation and an outstanding benefits package
- Health, dental, disability, and life insurance
- Paid holidays and vacation
- Employee discount program
- Opportunities for educational and professional growth