Collections Specialist

Collections Specialist

Call Centre & Customer Service

Employment type : Contract

Reference : BH-400961

Collections Specialist Dallas, TX (Hybrid)

2+ month contract

Position Summary

The Collections Specialist will be responsible for the timely collection of customer receivables within a SaaS and services-based environment. This position will manage an assigned portfolio of customer accounts, resolve payment and billing issues, support accurate AR aging, and help optimize cash flow while maintaining strong customer relationships.

The ideal candidate will bring hands-on collections and accounts receivable experience, strong communication skills, and the ability to work cross-functionally with Billing, Revenue, Accounting, Customer Success, and other internal stakeholders. Experience working in a SaaS, subscription, or services-based business is strongly preferred.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and drive timely collection of outstanding receivables.
• Proactively contact customers regarding upcoming and past-due balances through phone and email.
• Negotiate payment arrangements, coordinate payment plans, and appropriately escalate delinquent accounts.
• Track collection activity, customer commitments, disputes, and follow-up actions through resolution.
• Review contract terms, billing schedules, and payment obligations within a SaaS environment.
• Partner with Billing, AR, Revenue, and Accounting teams to resolve invoice discrepancies, contract issues, unapplied cash, short payments, offsets, and credit balances.
• Identify situations where delinquency is being driven by billing or contractual issues rather than customer payment intent and route those issues appropriately.
• Investigate and coordinate resolution of customer disputes involving pricing, invoicing, or service delivery.
• Maintain accurate documentation of collection efforts, correspondence, disputes, and account status.
• Support AR reporting, aging analysis, reconciliations, audit requests, and internal control requirements.
• Assist with legacy AR cleanup and other remediation initiatives.
• Identify recurring collection issues and recommend opportunities to improve processes, automation, and the customer experience.
• Help reduce Days Sales Outstanding (DSO), aged receivables, and overall past-due balances.

Qualifications

• 3+ years of experience in Collections, Accounts Receivable, Customer Billing, or a related function.

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent professional experience.

• Strong understanding of collections best practices and customer account management.

• Excellent written and verbal communication skills with the ability to handle sensitive customer conversations professionally.

• Strong organizational skills, attention to detail, and follow-through.

• Ability to work effectively across Billing, AR, Accounting, Revenue, and Customer Success teams.

• Experience within a SaaS, subscription, or services-based organization.

• Exposure to ASC 606 or revenue-recognition environments.

• Experience with ERP or billing platforms such as Oracle, Zuora, or similar systems.

• Experience supporting AR remediation, collections transformation, or legacy aging cleanup.

• Results-driven and persistent

• Professional and diplomatic communicator

• Highly organized and detail-oriented

• Strong cross-functional collaborator

• Comfortable working within established policies, controls, and audit requirements

• Reduction in past-due AR balances and accounts aged 90+ days.

• Improved DSO and overall cash collections.

• Faster resolution of billing disputes, unapplied cash, and credit balances.

• Accurate and audit-ready collections documentation.

• Strong internal and external stakeholder relationships.

• Estimated Min Rate: $21.00

• Estimated Max Rate: $30.00

• What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)

• Health Savings Account (HSA) (for employees working 20+ hours per week)

• Life & Disability Insurance (for employees working 20+ hours per week)

• MetLife Voluntary Benefits

• Employee Assistance Program (EAP)

• 401K Retirement Savings Plan

• Direct Deposit & weekly epayroll

• Referral Bonus Programs

• Certification and training opportunities

• Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

• Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Visit https://www.yoh.com/applicants-with-disabilities

• to contact us if you are an individual with a disability and require accommodation in the application process.