About this role
Collections Specialist, SME - Lagos
- Job Type Full Time , Hybrid
- Qualification BA/BSc/HND
- Experience 1 year
- Location Lagos
- Job Field Customer Care, Success and Service
As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:
- Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
- Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
- Verify information on overdue arrears and follow up with calls
- Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
- Tracking of Payments by following up on pending promises.
Requirements
- University degree from any related field.
- 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
- Microsoft Excel proficiency.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
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Private Health Insurance
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Pension Plan
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Training & Development
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Performance Bonus
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Recruitment Process
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A screening call with the member of the Talent Acquisition team for 30 minutes.
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Technical interview with the hiring manager for 30 minutes.
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