Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a growing team in Florida. This contract-to-permanent opportunity is ideal for someone who communicates confidently, works with urgency, and is eager to build experience in an environment that offers training and long-term potential. The person in this role will support account resolution efforts by speaking with clients, reviewing billing concerns, and helping ensure balances are addressed accurately and effectively.

Responsibilities

• Make a high volume of outbound calls each day to connect with customers regarding open balances and payment activity.

• Review account details to identify billing discrepancies, research disputes, and help clarify outstanding charges.

• Communicate with clients in a respectful and attentive manner while working toward timely payment resolution.

• Document customer conversations, account updates, and follow-up actions accurately within internal records.

• Coordinate with internal teams as needed to confirm invoice accuracy and resolve account questions efficiently.

• Prioritize collection activities with a strong sense of urgency while maintaining quality and attention to detail.

• Support ongoing account follow-up efforts to reduce delinquent balances and improve collection outcomes.

• Strong verbal communication skills with the ability to handle client conversations professionally.

• Ability to manage a fast-paced workload and complete a high number of outbound calls daily.

• Detail-oriented approach to reviewing invoices, payment issues, and account discrepancies.

• Comfortable learning new processes and applying training effectively on the job.

• Self-motivated work style with a dependable and hard-working attitude.

• Prior collections experience is helpful but not required.

• Availability to work onsite in Palm Beach Gardens, Florida.