Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities and help maintain accurate customer account balances for a Long-term Contract position in New York, New York. This role focuses on resolving past-due accounts, coordinating billing-related updates, and producing reliable reporting for leadership. The ideal candidate brings strong commercial collections experience, sound judgment, and the ability to communicate effectively with both customers and internal teams.

Responsibilities

• Monitor overdue accounts, contact customers regarding outstanding balances, and escalate seriously delinquent accounts to outside collection partners or legal channels in line with company guidelines.

• Evaluate pricing-related issues and prepare credit memo requests when needed to correct account discrepancies and support accurate receivable records.

• Examine aging data regularly to identify minor residual balances and take appropriate steps to reconcile and clear them.

• Prepare recurring account status updates and other collection-related reports for management on a monthly basis.

• Verify that customer call documentation and related account details are complete and ready for billing release.

• Review maintenance and repair invoices flagged for special handling and authorize their release once requirements have been met.

• Work closely with internal departments and field personnel to resolve account questions, support payment follow-up, and improve collection outcomes.

• At least 5 years of experience in a commercial collections environment.

• Associate degree preferred, or an equivalent combination of education and relevant experience.

• Background supporting service-based or maintenance-related business operations is preferred.

• Strong written and verbal communication skills with the ability to negotiate professionally and persuasively.

• Ability to manage customer interactions with confidence, professionalism, and sound judgment.

• Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Detail-oriented approach with experience in deduction review, account analysis, and problem-solving.

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.