About this role
Collections Specialist
We are looking for a Collections Specialist to join a growing team in Florida. This contract-to-permanent opportunity is ideal for someone who communicates confidently, works with urgency, and is eager to build experience in an environment that offers training and long-term potential. The person in this role will support account resolution efforts by speaking with clients, reviewing billing concerns, and helping ensure balances are addressed accurately and effectively.
Responsibilities
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Make a high volume of outbound calls each day to connect with customers regarding open balances and payment activity.
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Review account details to identify billing discrepancies, research disputes, and help clarify outstanding charges.
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Communicate with clients in a respectful and attentive manner while working toward timely payment resolution.
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Document customer conversations, account updates, and follow-up actions accurately within internal records.
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Coordinate with internal teams as needed to confirm invoice accuracy and resolve account questions efficiently.
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Prioritize collection activities with a strong sense of urgency while maintaining quality and attention to detail.
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Support ongoing account follow-up efforts to reduce delinquent balances and improve collection outcomes.
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Strong verbal communication skills with the ability to handle client conversations professionally.
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Ability to manage a fast-paced workload and complete a high number of outbound calls daily.
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Detail-oriented approach to reviewing invoices, payment issues, and account discrepancies.
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Comfortable learning new processes and applying training effectively on the job.
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Self-motivated work style with a dependable and hard-working attitude.
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Prior collections experience is helpful but not required.
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Availability to work onsite in Palm Beach Gardens, Florida.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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