About this role
Collections Specialist
Job Summary
We are seeking a Collections Specialist to manage outstanding accounts and support the collection of past-due balances. This role will involve communicating with customers, researching account issues, and helping reduce delinquency while maintaining strong professional relationships. The ideal candidate is persistent, customer-focused, and highly organized.
Key Responsibilities
- Contact customers regarding past-due balances
- Monitor aging reports and prioritize collection efforts
- Research account discrepancies and payment delays
- Collaborate with internal teams to resolve billing or account issues
- Document collection activity and account status updates
- Negotiate payment arrangements when appropriate
- Support efforts to reduce delinquency and improve cash flow
- Prepare reports related to collection activity and account trends
Qualifications
- Experience in collections, accounts receivable, or credit and collections
- Strong communication and negotiation skills
- Ability to handle sensitive conversations professionally
- Good analytical and problem-solving abilities
- Proficiency with accounting systems and spreadsheet software