Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a growing organization in Orange, California on a Contract to permanent basis. In this role, you will help strengthen cash flow performance by managing outstanding receivables, partnering with internal teams to address billing concerns, and maintaining positive client relationships. This opportunity is well suited for a detail-focused individual who communicates effectively, stays organized in a fast-moving environment, and takes initiative to drive timely payment resolution.

Responsibilities

• Review overdue customer balances, investigate payment delays, and take prompt action to secure resolution on open invoices.

• Partner with billing and customer-facing teams to address disputed charges, partial payments, and account inconsistencies.

• Document collection outreach, customer responses, and promised payment dates with a high level of accuracy.

• Track receivables aging and provide regular updates to leadership on account status, risk areas, and expected collections.

• Follow up consistently with customers to improve recovery timelines and support reduction of outstanding days in accounts receivable.

• Assist with applying incoming payments and reconciling account activity when additional support is needed.

• Contribute to month-end activities by reporting on delinquent balances and anticipated recoveries.

• Maintain a courteous, service-oriented approach in all collection conversations while working toward timely payment outcomes.

• 2 to 4 years of experience in business-to-business collections, ideally within technology, services, or recurring revenue environments.

• Working knowledge of accounts receivable practices, collections procedures, and payment follow-up strategies.

• Strong verbal and written communication skills with the ability to handle negotiations tactfully and professionally.

• Proficiency with Microsoft Excel and familiarity with accounting or ERP platforms such as NetSuite, Sage Intacct, or QuickBooks.

• Excellent attention to detail and the ability to manage multiple priorities efficiently.

• Ability to work effectively in a collaborative, deadline-driven setting.

• Experience supporting billing collections, credit and collections processes, or broader accounts receivable functions.