Collections Specialist

Collections Specialist

Collections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager. This company offers a great work environment.

Collections Outreach:

• Contact customers with overdue payments through various channels such as phone calls, emails, and letters.
• Implement effective collection strategies to recover outstanding balances.

Negotiation and Resolution:

• Negotiate payment arrangements and terms with customers who are experiencing financial difficulties.
• Resolve disputes and address customer inquiries related to overdue payments.

Payment Reconciliation:

• Reconcile customer payments with outstanding balances.
• Ensure accuracy in recording and tracking payments received.

Documentation and Record Keeping:

• Maintain detailed and organized records of customer interactions, payment arrangements, and collection activities.
• Document any agreements made with customers regarding payment plans.

Reporting and Analysis:

• Generate and analyze reports on accounts receivable aging and collection performance.
• Provide insights into trends, challenges, and potential areas for improvement.

Credit Risk Assessment:

• Assess the creditworthiness of customers and recommend appropriate credit limits.

Collections Specialist candidates should have excellent communication skills and determination. Previous phone experience is preferred and strong MS Office skills are required.