Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to join a machinery manufacturing organization in Troy, Ohio on a Contract basis. In this role, you will support the finance function by overseeing receivables activity, maintaining accurate payment records, and communicating with customers regarding outstanding balances. The ideal candidate brings strong organizational skills, sound accounting knowledge, and the ability to handle account issues with professionalism and accuracy.

Responsibilities

• Manage customer invoicing activity, record incoming payments, and reconcile account transactions to keep receivables current and accurate.

• Review aging reports regularly and contact customers regarding overdue balances to encourage timely resolution.

• Research billing concerns, payment discrepancies, and disputed charges, then work toward prompt and accurate resolution.

• Update customer account details, document collection efforts, and maintain clear records of follow-up activities.

• Apply cash receipts and post payments correctly within accounting systems to ensure proper account allocation.

• Prepare recurring reports on collections performance and accounts receivable status for leadership review.

• Partner with sales, customer service, and accounting teams to address customer account issues and improve payment outcomes.

• Assist with month-end accounts receivable close activities, including reconciliations and reporting support.

• Identify opportunities to strengthen collection workflows and help reduce the volume of past-due accounts.

• Prior experience in accounts receivable, collections, billing, or a related accounting support role.

• Working knowledge of receivables processes, cash application, account reconciliation, and aging analysis.

• Proficiency with Microsoft Excel and experience using accounting or ERP systems.

• Strong written and verbal communication skills for effective customer and internal team interactions.

• High attention to detail with the ability to maintain accurate financial records and documentation.

• Sound judgment and professionalism when handling sensitive or challenging collection matters.

• Effective time-management and problem-solving skills in a fast-paced work environment.

• An associate’s or bachelor’s degree in accounting, finance, or a related field is preferred.

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