About this role
Position: Collections Agent
Location: Remote
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.
Responsibilities
- Monitor and track overdue accounts, using established protocols to secure timely payments.
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
- Collaborate with other departments to resolve customer issues and disputes efficiently.
- Prepare and provide regular reports on debt collection activities and progress.
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.
Requirements
Requirements
-
1+ years of experience in Collections
-
Fluent in English (at least C1 level), knowledge of additional language Spanish - advantage.
-
Proficiency with Microsoft Office and Google Workspace
-
Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
-
High-speed internet connection, personal computer, and headset.
-
Knowledge of state and federal collection laws (preferred). Working Hours:
-
40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
-
Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.
Benefits
- Competitive salary with performance bonuses.
- Friendly and supportive team.
- Opportunity to work and grow professionally at an international level.
- Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!