Collections Specialist

Collections Specialist

SUMMARY We are seeking a detail-oriented Collections Specialist our property management team. Reporting directly to the Community Manager, the Collections Specialist will be responsible for collecting, processing, and assisting residents with rental support. This position is ideally suited for a proactive professional who excels in a compliance-focused environment, demonstrates exceptional organizational skills, and is adept at managing multiple projects while fostering effective collaboration with both site and corporate teams.

Job Requirements

• Maintain an excellent customer service relationship with all residents
• Receives and collects all rent and cash receipts in accordance with company standards.
• Maintains all resident files, ensuring completeness and accuracy of all paperwork and documentation.
• Inputs all cash receipts to appropriate income accounts in Yardi and prepares and generates a list of deposit receipts and amounts in accordance with company standards.
• Ensures the timely collections of all rent receipts through the preparation and distribution of delinquency reports
• Drives the delinquent rent process pro-actively to ensure minimal monthly delinquency.
• Prepares and delivers all legal and formal notices, including but not limited to late notices, change in term notices, renewal notices, notices to quit and acknowledgments of notice to vacate in accordance with state and local laws and company standards.
• Utilize all delinquent rent collection best practices as necessary, including, but not limited to, knocking on doors, sending emails, making phone calls and other practices as assigned.
• Initiates all necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal evictions, or other legal proceedings, ensuring all eviction and legal proceedings are followed through to completion.
• Maintains all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management approved debits and credits.
• Manage and direct the A/R team in essential duties while controlling payroll and overtime.
• Reviews, prepares and approves Final Account Statements (FAS’s) ensuring all statements are completed timely in accordance with state law and that all charges are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Demonstrates the ability to resolve resident complaints and directs pertinent issues and matters to the Community Manager
• Other tasks or duties as assigned by supervisor.

Education

• A high school education or equivalent is required. A college degree is suggested, but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate and occasional complex mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience:

• Some experience with residential property management, especially affordable compliance and practices, business accounting or a related field is required. A background in collections is preferred.

Skills Required

• Excellent communication skills

• Strong administrative and organizational skills

• Strong time management skills and the ability to prioritize wisely

• Strong customer service orientation

• Good understanding of basic accounting practices

• Knowledge of state law as it relates to the handling of Security Deposits and other resident related fees and charges

• Ability and access to drive a car

• Ability to operate and understand personal computer functions and company utilized software packages Computer skills:

• Minimum of basic knowledge of computers

• Intermediate to advanced knowledge of MS Word, Excel, Outlook and OneSite

• Intermediate knowledge of the Internet Learning & Development:

• Maintain a commitment to ongoing personal development and career growth though career path activities provided by the company and external sources as needed.

Pratum prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

• Medical, Dental & Vision
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events
• This role is non-exempt and has an anticipated hourly pay range of $20/hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

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