About this role
JOB DESCRIPTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Position Overview:
The Collections Department is responsible for working with clients who have become delinquent. The role involves contacting customers, identifying the reasons as to why they have fallen delinquent and coordinating a repayment plan that will either return them to a non-delinquent status or prevent them from defaulting. In the event of a default, Collections is also responsible for communicating with 3rd party collections agencies and attorneys as we manage our portfolio of advanced delinquent accounts.
Key Responsibilities
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Call, Email, and Text delinquent customer accounts
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Respond to customer questions regarding account status, invoicing, and payment information.
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Proactively contact customers and resolve issues on payment defaults.
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Document all calls and follow-ups
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Obtain promise to pay from customers for up-to-date payment
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Skip trace when required
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Early payment default research and resolution
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Reconciliations of cash application with customer
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Process customers request for Buy-Outs.
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Properly work a minimum of 50+ accounts per day (50-100+ Phone calls) per current company policy standards.
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Negotiate and Process payment plans using department policy and available tools
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Review accounts with management for possible hardships, account adjustments
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Typing Speed Requirement
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20 WPM
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.