About this role
We're a staffing agency and we're looking for a proactive, firm, and results-driven Collections Specialist to work closely with a successful business owner and take full ownership of our Accounts Receivable functions.
If you are someone who isn’t afraid of a past-due account, knows how to push things over the finish line, and brings a blend of sharp collections skills and persuasive communication, this role is for you.
## What You'll Be Doing
Accounts Receivable & Collections
Own Collections: Take full responsibility for unpaid balances, past-due accounts, and outstanding invoices without needing constant supervision.
Proactive Outreach: Confidently contact clients, follow up on late payments, and negotiate payment arrangements to bring overdue accounts current.
Problem-Solving Accounts: Identify reasons for payment delays, navigate pushback or difficult client interactions, and resolve billing disputes efficiently.
Track & Report: Keep accurate records of all collection efforts, payment statuses, and client communications.
Invoicing & Financial Admin
Invoice Management: Assist with generating, issuing, and keeping track of invoices accurately and on time.
Financial Record Keeping: Maintain up-to-date account records, reconcile entries, and assist with basic administrative accounting tasks using tools like QuickBooks.
Process Improvement: Spot bottlenecks in the billing and collection pipeline and work out practical ways to improve cash flow.
## What We're Looking For
We are looking for someone with extensive experience handling AR and chasing payments, supported by a strong foundation in administration and financial tools.
You should have:
Strong AR & Collections Experience: Proven track record of managing receivables, handling past-due accounts, and lowering aged balances.
Sales & Persuasion Skills: The ability to negotiate effectively, overcome objections, and push for resolutions while maintaining a professional relationship.
Accounting & Admin Knowledge (Nice to Have): Hands-on experience with QuickBooks, invoicing workflows, and basic bookkeeping or financial admin.
Clear Communication: Excellent written and verbal English skills with a confident, direct style.
Self-Sufficiency: Ability to work independently in a fast-paced, remote environment and manage multiple priorities seamlessly.
## Personality Matters
This is the most important part of the role.
We need someone with a strong, direct, and dynamic personality—someone who naturally steps up and takes charge of tough conversations.
You should be:
Assertive & Persistent: Not afraid to hold clients accountable or follow up relentlessly until an account is settled.
Confident: Comfortable picking up the phone or reaching out directly to resolve stalled payments.
Practical & Solution-Oriented: Focused on getting results and collecting funds rather than getting bogged down in obstacles.
Resilient: Able to handle challenging conversations smoothly without losing focus or momentum.
## The Right Mindset
This role will work well for someone who naturally thinks:
** "What do I need to do to get this invoice paid today?"
rather than:
** "Which account was assigned to me to email?"
The owner doesn't want to spend their day checking whether past-due accounts have been chased or asking for updates. The successful person will step in, take full ownership of collections, and keep cash flow running reliably.
## Application Process
As part of the initial application, you'll be asked to record a 2–3 minute video.
Please briefly cover:
Your background in Accounts Receivable and Collections.
How you handle difficult or past-due client accounts.
An example of an account you successfully collected on when it seemed stuck.
Why you think you'd be a great fit for this role.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Important Hiring Note / Eligibility: We are a remote-first team, but due to international payment regulations, we can only hire candidates who can receive payments via Wise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location.
Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.