Collections Representative

Robert Half

We are looking for a detail-oriented Collections Representative to support hospital claim denial recovery efforts for a healthcare-focused team. This Long-term Contract opportunity is based in Minneapolis, Minnesota, and will focus on resolving denied, short-paid, and unpaid claims across a wide range of payer types. The person in this role will help reduce aging inventory by investigating claim issues, applying payer and contract knowledge, and driving timely follow-up on outstanding balances.

Responsibilities

• Pursue payment resolution for hospital accounts with denied, underpaid, or outstanding claims across multiple insurance payers.

• Review claim status and supporting documentation to identify the cause of non-payment and determine appropriate next steps.

• Conduct follow-up with payers to appeal denials, correct billing issues, and secure reimbursement on eligible accounts.

• Apply healthcare collection regulations and compliance standards when managing account activity and recovery efforts.

• Interpret payer agreements and reimbursement terms to verify expected payment amounts and identify discrepancies.

• Document account actions thoroughly in relevant systems and maintain accurate records of communication, outcomes, and follow-up plans.

• Prioritize assigned inventory effectively to address backlog volumes and meet productivity expectations.

• Collaborate with team members and internal stakeholders to escalate complex accounts and support overall denial recovery goals.

• High school diploma or equivalent.

• At least 1 year of experience in healthcare collections.

• Working knowledge of denial follow-up, claims resolution, and payment recovery processes.

• Familiarity with laws, regulations, and compliance practices related to healthcare collections.

• Ability to interpret contract language, payer terms, and reimbursement structures.

• Proficiency with Microsoft Excel, Word, and Outlook.

• Strong written and verbal communication skills with the ability to manage payer interactions professionally.

• Hospital collections experience and familiarity with systems such as Invision are preferred.

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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