Collections Representative

Firstsource

Description

• Job Title: Collections Representative

• Job Type: Full Time

• Grade: H1/H2

• Function/Department: Operations

• Reporting to: Team Leader-Operations

• Role Description: As a Collections Representative, your primary responsibility is to assist in the recovery of outstanding debts from individuals or businesses who have overdue accounts.

• You will employ effective communication and negotiation skills to reach mutually beneficial

• solutions while upholding ethical standards and compliance with relevant laws and

• regulations.

• Roles & Responsibilities

• Contact debtors through phone calls, emails, or written correspondence to negotiate

• payment arrangements, settle outstanding balances, and collect overdue payments.

• Engage with debtors professionally and empathetically, addressing inquiries, disputes,

• and concerns while maintaining a positive customer experience.

• Develop and propose repayment plans or settlements that consider the debtor's

• financial circumstances, while also meeting the organization's objectives.

• Maintain accurate and detailed records of all communication and payment

• agreements, ensuring compliance with legal and regulatory requirements.

• Stay informed about federal and state debt collection laws and regulations

• Utilize skip-tracing techniques and tools to locate and communicate with debtors who

• are difficult to reach or have changed their contact information.

• Handle incoming payments, accurately allocate funds to debtor accounts, and update

• account information accordingly.

• Communicate with company supervisors and collection managers.

• Reach out to designated delinquent customers and utilize various skip-tracing resources.

• Preferred Educational Qualifications

• HSC/12th Passed and Above

• Preferred Work Experience

• US Voice BPO(sales Retention collections)

• Competencies & Skills

• Strong interpersonal and negotiation skills, with the ability to maintain professionalism in

• challenging situations.

• Knowledge of debt collection laws and regulations, particularly the FDCPA.

• Proficiency in computer software and data entry.

• Excellent organizational and time-management abilities.

• Attention to detail and accuracy in record-keeping.

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