About this role

Hybrid • Remote - GA - Remote, GA

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Collections Operations Specialist
Reports to Collections Supervisor
Location Hybrid, Alpharetta, GA
Schedule Monday–Friday
Hours Full-time
Pay $18.00
Why Join Ingo Money?
This is a great entry-level opportunity for someone looking to build experience in financial services, banking operations, transaction processing, fraud prevention, and customer support while joining a growing organization.
About the Position
We are seeking a motivated, detail-oriented Collections Operations Specialist to support our Collections team. This role is ideal for someone who enjoys working with data, following established processes, conducting research, and completing tasks independently with a high level of accuracy.
The Collections Operations Specialist is primarily responsible for data entry, account review, dispute processing, and operational research. The role supports payment processing, return-item management, and recovery workflows, and is a hands-on way to build a career in financial operations. Timeliness is central to this role: account updates and redeposits must follow our internal schedules, because a missed deadline can cause friction and affect recoveries.

Enter, update, and maintain account and return-item information accurately within internal systems.
Complete customer account and return-item updates on time as well as payment updates, within the team’s internal deadlines, so records are always current.
Submit disputes Republic bank client portal for Refer to Maker and Duplicate return items.
Review and research MICR information (the routing and account line on a check) to identify and process returned items.
Perform data validation and identify Reconciliations, discrepancies, inconsistencies, or missing information throughout different Internal and external systems.
Use Microsoft Excel to organize, review, analyze, and maintain data.
Follow established procedures and escalate exceptions to the Collections Supervisor when additional research or approval is needed.
Maintain strict confidentiality when handling customer and financial information.
Support operational, administrative, and process-improvement initiatives as assigned.
Collaborate with team members to complete assigned workflows accurately and on time.

Required
High school diploma or equivalent.
Working knowledge of Microsoft Excel, including sorting, filtering, and basic formulas.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and meet deadlines with minimal supervision.
Ability to follow written procedures and learn new systems quickly.
Comfortable performing high-volume data entry, validation, and review tasks.
Strong problem-solving and research skills.
Ability to meet fixed daily deadlines and follow internal processing schedules consistently.
Reliable attendance and commitment to established work schedules.
Preferred
1+ year of experience in banking, payments, collections, or back-office operations.
Familiarity with returned checks or ACH returns, disputes, or account research.
Experience working with databases or business systems beyond Excel.
What We’re Looking For

We are looking for a self-starter who takes ownership of assigned work. The ideal candidate:

Notices details others may overlook.
Asks thoughtful questions when something does not make sense.
Follows processes consistently and accurately.
Treats deadlines and schedules as commitments, and flags early if something will be late.
Takes accountability for their work.
Keeps accuracy high while working through high volume.
Shows initiative in identifying process improvements.
Adapts quickly to new systems, procedures, and business needs.
What You’ll Gain

In this role, you will develop expertise in:

Collections Operations Specialist