About this role
Job title: Collections Officer (Contact Center)
Job Description TENN MFB is seeking a Collections Officer for its Contact Center in Surulere, Lagos.
This role is crucial for managing customer loan repayments and ensuring the financial stability of the bank. You will engage with customers, negotiate repayment plans, and maintain accurate records.
Required Skills
- Collections
- Customer Service
- Negotiation
- Communication
- KPI Management
- Loan Repayment
- Outbound Calling
- Performance Targets
Key Responsibilities
- Contact customers with overdue loan payments
- Negotiation repayment plans
- Update repayment information on the system
- Achieve monthly performance targets (KPIs)
Qualifications
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0 - 2 years of experience
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SSCE, BSc, Diploma, HND Certification
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Comfortable making outbound calls
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Confident communication skills
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Ability to work with monthly performance targets
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Benefits & Perks
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HMO
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Pension
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Coaching & Mentorship
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Meal (Saturdays)