Collections Manager
About this role
Collections Manager
Purpose The Manager Collections Call Centre contributes to the maximization of collection recoveries on assigned Retail & Small Business accounts while minimizing collection costs and loan losses through frequent review of and directing/redirecting subordinates to various work queues on collections systems providing guidance/direction where necessary. The incumbent ensures that timely, effective delinquency follow-up is conducted on overdue accounts within established Bank policy and guidelines. The incumbent is expected to use a great deal of creativity and innovation in the management of problem accounts in order to solicit customers' cooperation, prevent roll-over to Non-accrual and Charge-off while protecting the Bank's interest.
Accountabilities
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