About this role
Collections & Dispute, Junior/Specialist with Czech/Slovak
Hybrid work model including at least 2 days per week from the office Kraków We’re looking for Collections & Dispute, Junior/Specialist with Czech/Slovak for Amer Sports’ office in Kraków. Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you’re looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.
What you will be doing
- Manage Accounts Receivable Portfolio – monitor aging on a daily basis, manage customer portfolio, follow up on overdue accounts, contact customers to collect outstanding balances, negotiate payment plans, and maintain accurate records of collection activities.
- Support Credit & Order Management – review orders on hold, resolve credit hold issues, and cooperate with the Credit Manager on ad hoc credit and collection activities.
- Deliver Customer Support – handle customer inquiries related to billing, orders, credit notes, payments, and other account-related matters via phone and email.
- Collaborate with Internal Stakeholders – communicate effectively with Sales, Customer Experience, other ITC teams, and customers to resolve issues and ensure smooth operations.
- Perform Collection Activities – proactively follow up on overdue accounts, use available tools to locate unresponsive customers, and drive timely debt collection.
- Maintain Documentation & Procedures – create and update desktop procedures while ensuring all collection activities are properly documented.
- Support Team Development – provide on-the-job training for new joiners and share knowledge to ensure a smooth onboarding process.
- Ensure Business Continuity – execute employee backup plans and contribute to the efficient day-to-day operation of the Accounts Receivable and Credit team
What you need to succeed
Language skills – High proficiency in Czech and Polish, with fluency in English to communicate effectively in an international environment. Education – Bachelor's or Master's degree in Finance, Accounting, Business Administration, Economics, or a related field. Technical skills – Proven knowledge of SAP (credit master data, sales orders, payment processing, and query handling), collection tools, and Microsoft Office. Role-relevant skills – Ability to work independently on payment arrangements, resolve complex issues with support when needed, strong understanding of company processes and policies, proactive approach, high level of responsibility, continuous improvement mindset, commitment to quality and efficiency, and willingness to support and mentor junior team members. What we consider a plus Relevant experience: Experience in high-volume collections and practical knowledge of debt collection processes. What’s in