About this role

Collections Analyst

Position(s) I am Applying for Collections Analyst

Essential Functions

Monitor aged AR accounts for assigned portfolio and initiate timely follow-ups with clients and/or billing attorneys
Ensure payments are collected in accordance with contract terms and firm policies
Document all outreach efforts in the client’s account record within firm’s operating system
Compile and reconcile data related to outstanding balances
Review short-pay reports and payment discrepancies to determine causes (e.g., wire fees, discounts, expense adjustments) and take corrective action
Efficiently and accurately research and resolves unapplied retainers, unapplied cash, cost credits, and other issues regarding income
Coordinate with the Cash Application team to process refunds on closed accounts
Process approved write-offs promptly and recommend account resolutions when collection efforts have been exhausted
Serve as the primary point of contact for billing discrepancies, payment questions, and past-due balances
Provide accurate reports of client accounts to partners
Communicate and provide efficient, professional service to the attorneys and other staff members in a fast-paced, deadline driven environment
Understand and demonstrate all facets of collection functions, including billing and client payments
Manage both personal and department e-mail/voice mail and respond to all correspondence within service level agreement
Assist in identifying issues attributing to billing slowness and account delinquency and alert Collections Manager when escalation is necessary

Non-Essential Functions

Minimum Qualification

Success Factors

Ability to work independently and manage multiple priorities in a deadline driven environment
Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone,

Collections Analyst