Collections Agent

Join the team at U-Drive!

We have an exciting opportunity for a motivated Collections Agent to join our Finance team at U-Drive.

Reporting to the Head of Finance, you will be responsible for managing a portfolio of customer accounts, negotiating sustainable repayment arrangements and supporting customers in resolving outstanding balances.

The successful candidate will have a strong analytical and problem-solving mindset, excellent communication and negotiation skills, and the ability to manage their workload effectively in a fast-paced environment.

If you are organised, confident communicating with customers and enjoy finding practical solutions, we would love to hear from you!

About the Role

As a Collections Agent, your key responsibilities will include:

• Handling a high volume of inbound and outbound calls with customers regarding outstanding payments.
• Negotiating, implementing and monitoring appropriate repayment arrangements.
• Processing customer payments accurately and efficiently.
• Engaging with customers via email, particularly where previous contact attempts have been unsuccessful.
• Managing a portfolio of customer accounts and ensuring agreed payment plans are maintained.
• Maintaining accurate and up-to-date records of customer interactions, payments and collection activity across our internal systems.
• Working closely with the Litigation team to ensure customers understand the collections process and any next steps.
• Developing your knowledge of litigation procedures to support the preparation and submission of court cases, as well as responding to customer queries effectively.

Requirements

• We are looking for someone who is proactive, resilient and confident communicating with customers to achieve positive outcomes.

You will ideally have:

• Previous experience in an inbound and outbound contact centre environment.
• Excellent written and verbal communication skills.
• Strong negotiation skills, with the ability to agree practical and sustainable repayment solutions.
• Good analytical and problem-solving abilities.
• Excellent organisational and time management skills, with the ability to prioritise a busy workload.
• Strong IT skills, including confidence using Microsoft Office and accounting software.
• A professional and customer-focused approach, with a keen eye for accuracy and detail.

Benefits

• About U-Drive

• Established over 40 years ago, U-Drive is a family-owned and operated vehicle rental company supplying high-quality cars, light commercial vehicles (LCVs) and specialist vehicles across the UK.

• Our friendly team takes pride in working together to deliver outstanding service to our business customers and private hirers alike. We value teamwork, commitment and a shared passion for providing a great customer experience.

• Joining U-Drive means becoming part of a supportive team where your contribution matters and there are opportunities to develop your skills and knowledge.

• What We Can Offer You

We believe in rewarding our people and supporting their development. Our benefits include:

• 30 days' annual leave, inclusive of bank holidays, increasing with length of service.

• U-Drive rental discounts, including exclusive discounts for friends and family.

• Training and development opportunities, sponsored by the company.

• Employee Discount Programme, offering savings at over 3,000 retailers.

• Employee Assistance Programme, in partnership with Health Assured, providing support and guidance when you need it.

• Equal Opportunities

• U-Drive is committed to a policy of equal opportunity and welcomes applications from all suitably qualified candidates.

• Interested in joining U-Drive?

• If you have the skills, experience and enthusiasm to make a difference within our Finance team, we would love to hear from you.