Collections Agent

Collections Agent

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

Collections Agent

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 1 - 2 years
• Location Lagos
• Job Field Customer Care, Success and Service

Roles & Responsibilities

• The Collections Agent is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.
• The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.
• Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.
• Contact customers via approved communication channels to negotiate repayment and secure commitments.
• Accurately document all customer interactions, agreements, and case updates in the system.
• Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.
• Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation policies.
• Meet daily, weekly, and monthly recovery and productivity targets.
• Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
• Maintain professional conduct and deliver customer-focused communication at all times.

Requirements

• 1–2 years’ experience in loan collections, credit control, or call center operations (preferred).

• Strong negotiation, persuasion, and objection-handling skills.

• Excellent verbal communication and interpersonal skills.

• Experience working with CRM, loan management, or call management systems is desirable.

• Ability to follow structured workflows and operating procedures.

• Good attention to detail.

• Customer-focused, professional, and resilient under pressure.

• Willingness to support different operational functions as required.

• High level of integrity and confidentiality when handling customer data.

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