About this role

Collection Supervisor

Tasks

Monitoring non-performing loan (NPL)
Track overall early collection performance
Monitoring OA performance to ensure effective collection and customer follow-up
Review and manage first payment default
Monitoring broken promise to pay
Conduct outbound call to update on customer account, payment status and other related issues

Outsource agency management

Coordinate with OA to ensure effective payment and customer follow up
Daily case assignment in PEGA system
Manage and reassign monthly case swap between OA
Assign field visits for customers with broken promise to pay or unreachable
Prepare and review monthly OA performance reports, summarize collection outcomes and calculate OA inventive payments

Early settlement and work with late collection

Calculate settlement amount as per request for early settlement contract
Support early vehicle return request in documentation as required
Coordinate with late collection and litigation team on repossession and litigation assignment

IT support

Support system testing and User Acceptance Testing (UAT) for new customer account management systems

At least 2 years experiences as collection or business administration
Direct experience in automotive industry and/or commercial vehicles segment is a plus
Competencies
Sound critical thinking, analytical skills and negotiation skills
Time management, mature mindset with solid discipline
Good communication, negotiation, problem solving, and interpersonal skill
Proactive in problem-solving, with a focus on maintaining service excellence and operational efficiency
Fast learner with the ability to work independently with strong accountability, while maintaining a collaborative team spirit
Able to communicate in English o Able to use MS Office applications
Working knowledge of credit systems such as Ascent WFS and CAP/CMS is an advantage

Collection Supervisor