About this role
TENN Microfinance Bank Limited
- The Collection Quality Assurance Officer is responsible for monitoring, evaluating, and improving the quality of collection activities to ensure that Collection Officers comply with the Bank’s policies, procedures, regulatory requirements, and customer service standards.
- The role involves reviewing collection calls and customer interactions, identifying process violations, assessing staff performance, and recommending corrective actions to improve recovery rates, operational efficiency, and customer experience.
Job Details
- Job Title: Collection Quality Assurance Officer
- Location: Surulere – Lagos Mainland, Lagos
- Employment Type: Full-time
- Department: Collections
- Reports To: Head of Collections
Requirements
- Candidates should possess an HND qualifiaction with 2 - 4 years of experience.
Salary
N200,000 - N250,000 / month.
Application Closing Date
15th November, 2026.