About this role
About the Role The Senior Collections Representative works in UCSF's Dental Center Billing Office, supporting all aspects of the revenue cycle. This role focuses on claim submission, accounts receivable, denial management, patient billing inquiries, correspondence, payment allocation, and process improvement to ensure compliant and thorough collections of professional fees.
What You'll Do
- Manage claim submissions and accounts receivable activities in the Dental Center Billing Office.
- Handle denial management and respond to patient billing inquiries.
- Coordinate correspondence, allocate payments, and pursue process improvements to optimize collections.
- Collaborate with team members to maintain accurate data and improve revenue cycle efficiencies.
What We're Looking For
- At least 1 year of Insurance Follow-up experience.
- Graduation from high school or GED with five years of experience, including two years in collections investigation; or an equivalent education/experience combination.
- Strong written and verbal communication skills.
- Proficiency with MS Excel, Word, and Outlook.
- Effective time management and the ability to meet deadlines.
- Ability to work independently or in a team as needed.
- Commitment to productivity, quality standards, and excellent customer service.
- Proven ability to coach and mentor staff for optimal results.
- Ability to set priorities, goals, and objectives.
- Demonstrates capacity to perform all aspects involved in this role.