COE Team Lead I

COE Team Lead I

Location

Dubai, United Arab Emirates

Team Customer Support

Subteam Customer Support

Posted on Sep 30, 2026

Inside Uber

How we're moving the world

About the Role

At Uber, we’re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.

As the Team Lead on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

The successful candidate will have a blend of people management skills, problem solving, and the ability to influence and collaborate with a wide range of cross functional stakeholders.

What you’ll do?

• Lead, coach, mentor, and motivate a team navigating sensitive cases in a fast-paced environment to deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA)

• Employ critical thinking, emotional intelligence, and creative problem-solving skills to help employees navigate cases and customer concerns

• Coordinate closely with global Autonomous Vehicle Operations teams, and local stakeholders to drive handling excellence and act as a local point of contact and subject matter expert

• Be accountable for the continuous improvement of AV processes and policies, leveraging customer and team insights to drive positive and meaningful change

What you’ll need?

• Excellent knowledge of English and Arabic (written and spoken at C1 minimum)
• At least 1 year of people management experience
• Experience in a retail, hospitality, or customer service environment (contact center experience preferred).
• Proven track record of advanced project management skills. You are able to scope, document and execute complex cross-functional projects, while maintaining communication and documentation.
• Exceptional communication skills. Your communication style is flexible to the situation. From communicating updates to your team, to discussing metrics with key stakeholders, or presenting to management, you communicate clearly and with a purpose.
• Passion for helping others and creating operational processes.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once.

Preferred Qualifications

• Proven ability to build trust and transparency across teams while managing conflicting priorities and stakeholder relationships.

• Experience using data and audit results to drive measurable performance improvements and identify training opportunities.

• High adaptability and a "go-get-it" attitude, with the ability to stay steady in a rapidly changing technical and operational landscape.

• Strong systems thinking approach to simplify complex problems and improve overall operational efficiency.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Benefits

• Health, life and disability

• Comprehensive cover to give you and your loved ones peace of mind.

• Wellbeing and lifestyle

• Benefits that support your balance, from mental health to everyday perks.

• Parental and family care

• Time, care and flexibility to support you through every stage of family life.

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• Health, life and disability

• Comprehensive cover to give you and your loved ones peace of mind.

• Discover our benefits

• Why Uber?

• Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving.

• The problems are complex, the pace is fast, and the impact is visible. Whether you’re building from 0 to 1, improving systems at massive scale, or experimenting with new technology, you’ll help support 40 million trips a day while working with people who raise the bar and support you as you grow.

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• We may ask you to complete an online assessment based on specific competencies we look for in the role. This assessment is graded and serves as a decision point, so put your best foot forward! (Role specific - your Recruiter will inform you if this is required)

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