About this role
vacancyopjusttionswidget.opt-Job Schedule
Full-Time
vacancyopjusttionswidget.opt-Job Type
Permanent
vacancyopjusttionswidget.opt-Brands
ACCOR
vacancyopjusttionswidget.opt-Job Category
Revenue Management & Pricing
jobinformationwidget.freetext.LocationText
Mövenpick Sharm El Sheikh, Sharm El Shikh, Egypt
jobinformationwidget.freetext.ExternalReference
REF123193M
Cluster Director of Revenue- Movenpick Sahrm El Sheikh & Mercure Hurghada
Region
MEA SPAC
Apply
Share
Shortlist
Sign up
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
he Role
- Facilitates, guides, and directs all department heads in selecting the optimum revenue opportunities for the property.
- Measures total revenue performance against strategy and targets and adapt current strategy as necessary.
- Actively monitors the competitive environment and elaborates revenue optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI).
Key Deliverables and Responsibilities
Planning & Organizing:
- To drive the forecasting process for all operating departments, identify revenue potentials and supply and demand variables for the property.
- To monitor changing market conditions and to assess the financial implications of market fluctuations on the property.
- Assist in the preparation of the annual Sales & Marketing budget and business plan taking into consideration Market Mix, Occupancy levels, Average Room Rate & Rev Par, Yield management and revenue streams throughout both rooms and food & beverage.
- Gives feedback on developing, implementing and managing rate structures and strategies through market data review and demand analysis.
- Manage all aspects of the reservations service and quality in the CRS, PMS and related systems
Operations:
- Focus on overall yield & REVPAR.
- Verifies on a daily basis the daily arrivals and individual guest folios.
- Maintain a consistent focus on improving the overall flow of Reservations operations.
- To lead daily Reservations briefings and monthly Heartist meetings
- To have a complete understanding of and to adhere to Hotel policy relating to Fire, Hygiene, Health and Safety.
- To drive the performance of the Reservations team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the General Manager and T&C.
- Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel/residences which will assist with the maximization of revenue.
- Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
- To ensure a consistently high standard of grooming is followed and by self and team.
- Have full knowledge of all products and services provided by the property and in the local area.
- Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
- To use pricing models and accepted best practice to support the collective marketing efforts of the property.
- Ensure that the reservations team drive, manage and maintain robust positive relations with all key accounts and business partners.
- Be the key point for operational handling of all E-accounts rate loading and connectivity for, in cooperation with local and international sales offices.
- Ensures that property rate and policy information is up to date on all 3rd party systems
- Support the Communications Manager to identify and update property content where necessary and follow content recommendations from Mövenpick Hotel Sharm El Sheikh and Mercure Hotel Hurghada .
- Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and Heartist.
- Maintains professional business confidentiality.
- Adhere to Company and Hotel rules and regulations at all times.
- Coordinates e-marketing activities and initiatives with Director of Sales and Marketing.
- Assist in the set up and maintenance of property CRS with regards to property information and images as per the pre-opening action plan and critical path.
- Communicate with all 3rd party direct partners to enrol our property and execute all necessary actions.
- To communicate clearly the revenue management strategies to the rest of the management team in a clear and appropriate manner.
- To assist the Director of Sales & Marketing with pricing and demand projects based on a clear brief.
- To carry out quantitative and qualitative market research to assist in the understanding of the market place.
- To monitor the competitive set of pricing of our hotel through Travel city and other retail web based travel solutions so as to determine the pricing rational of major hotel competitors with the market.
- To monitor the pricing strategies associated with the meeting rooms, monitoring sales performance against competition.
- To carry out competitive shopping analysis with the conference, small meetings market, to understand competitive selling strategies.
- To evaluate the changing distribution trends.
- Assist Director of Sales and Marketing in setting up and executing GDS and IDS media activities.
- Target potential 3rd party partners with direct marketing activities and research new partners, conduct studies on all research engines and communicate findings and proposals to the Director of Sales & Marketing in collaboration with the Area office
- Complete data and analyse monthly reports, set up actions and execute accordingly.
- Ensure that hotels’ website is fully optimized to maximize traffic from key search engines, i.e. yahoo, google and msn.
- Ensure corporate and regional ecommerce programs are pulled through at the property.
- Maintain frequent, active engagement with Corporate E-Commerce to ensure alignment, pull-through, and 2-way communication about the status, performance, opportunities, and issues related to online programs and initiatives.
- Align with revenue management to leverage e-channel marketing and promotional opportunities to drive business through relationships with MH&R approved partners, e.g. expedia, Travelocity.
- Coordinate quarterly promotions calendar for the hotel website’s activities.
- During the monthly revenue meeting, provide information on a monthly basis in relation to trends, competitor analysis and consumer website feedback i.e. Trip Advisor etc.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales and reservations teams.
- Review the daily business levels, anticipate critical situations and plan effective solutions in conjunction with the department head, to best expedite these situations.
- Holds a daily RevMax Meeting
- Chairs a weekly Revenue Meeting
- Attends the daily Departmental Sales briefing.
- Adhere to company credit policies to ensure all expected revenues are secured.
- Attend major corporate functions to network and promote the hotel.
- Obtain and maintain an awareness of community, business, political and social market driven factors which may affect the hotel’s financial performance and operating objectives.
- Ensure that the room and conference inventories are reviewed weekly, monthly and bi-monthly where strategies are formulated to address low occupancy need periods at least 2 months ahead.
- Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. Must assist all staff under his/her control in the accomplishment of their object