About this role
Job Title: Club Supervisor
Location: Siaya County, Kenya
About the Role
Our client is seeking a dynamic and experienced Club Supervisor to oversee the daily operations of a vibrant hospitality establishment in Siaya County. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and overall profitability of the club.
Key Responsibilities
-
Oversee the day-to-day operations of the club, ensuring smooth service delivery across all departments
-
Manage and supervise staff, including recruitment, training, scheduling, and performance evaluation
-
Ensure high standards of customer service and handle customer feedback or complaints professionally
-
Monitor inventory levels, procurement, and stock control of food, beverages, and supplies
-
Develop and implement sales and marketing strategies to drive revenue growth
-
Ensure compliance with health, safety, and licensing regulations
-
Prepare and manage budgets, financial reports, and cost control measures
-
Coordinate events, promotions, and entertainment activities to enhance customer experience
-
Maintain cleanliness, ambiance, and overall club standards
Requirements
-
Qualifications & Requirements
-
Diploma in Hospitality Management or a related field
-
• 3–5 years of experience in the hospitality industry, preferably in a club, bar, or restaurant setting
-
-
• Proven experience in a supervisory or management role
-
Strong leadership, team management, and interpersonal skills
-
Excellent customer service and communication skills
-
Good financial management and budgeting skills
-
Knowledge of health, safety, and licensing regulations
-
Ability to work flexible hours, including evenings, weekends, and public holidays