About this role
Job title: Cloud Solution Architecture
Malaysia, Federal Territory of Kuala Lumpur, Bukit Jalil
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Job description
Company and benefits
Job number
200061845
Date posted
Oct 16, 2026
Work site
0 days / week in-office – remote
Travel
Less than 25%
Profession
Customer Success
Discipline
Cloud Solution Architecture
Role type
Individual Contributor
Employment type
Full-Time
Overview
In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), specializing on Copilot reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customers (VOC)/partners across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issu