Cloud Solution Architect - AI Biz Solutions

A Cloud Solution Architect - AI Biz Solutions at Microsoft in Bangalore, India acts as the voice of the customer and partner, translating feedback into industry-aligned solutions and guiding delivery to ensure a seamless and connected customer experience. The role leverages market insights, feedback from customers and partners, and Microsoft’s architectures to identify new opportunities for consumption, usage, and unified expansion, while advocating for secure, resilient, AI-enabled, and cost-optimized solutions.

Responsibilities

• Operate with a commitment to operational excellence and proven practice standards across all sales stages and activities, coordinating with Microsoft and customer/partner teams to achieve objectives and increase satisfaction.
• Deliver solutions in line with company methodologies (including value-based deliverables, advisory services, training, and technical validation), prepare customers for operational readiness, and drive long-term adoption to boost satisfaction and consumption.
• Identify and pursue opportunities for consumption, usage, and unified expansion at scale, evaluate industry trends and customer insights, map architectures to desired business outcomes, and capture opportunities across systems and tools in collaboration with the organization.
• Proactively identify, escalate, and mitigate blockers to accelerate deployment, value realization, and usage, applying relevant business, technical, and enterprise knowledge to meet requirements.
• Act as the voice of the customer by sharing feedback and insights with engineering and product teams, developing strategic insights from patterns across customers, and influencing product roadmaps and prioritization where appropriate.
• Build and nurture relationships with technical decision makers and business decision makers, bridging security, compliance, and risk considerations across stakeholder groups, and guiding customers toward well-architected, secure, and high-performing solutions.
• Drive customer/partner experience and define success criteria, addressing dissatisfaction and unmet needs while accelerating transformation and value realization.
• Identify and prioritize opportunities aligned with revenue goals, collaborating with partners and sales teams to clarify opportunities through proof of concept and pre-sales support.
• Understand solution-area market opportunities, collaborate with GPS and other stakeholders to translate opportunities into action, and guide partners in developing repeatable offerings and solutions.
• Contribute to technical leadership by sharing market insights and demand signals, mentoring teams on technical readiness, and leading readiness and upskilling efforts across the organization. Participate in virtual teams to address technologies and customer/partner challenges and share strategic input across the field.

Requirements

• The description does not list formal requirements or qualifications. Please refer to the governing job posting for explicit prerequisites and eligibility criteria.