About this role
Job Specification: Cloud Practitioner with PMP Certification
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Position: Cloud Practitioner
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Certification Required:
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PMP Certification
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Proven Work Track Record:
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Demonstrated experience with Salesforce Communications Cloud (or Vlocity) and Service Cloud implementation and maintenance.
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Only apply if you have Mandatory Requirements:
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Track Record
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Experience: Minimum of 2 years of demonstrated experience implementing Salesforce Communications Cloud (or Vlocity) and Service Cloud.
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Context: Experience must be with a government or private entity utilized by multiple business units.
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Specifics: Must include a contact center with at least 20 seats across sales and assurance teams.
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Mandatory (M)
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Maintenance and Support
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Experience: Minimum of 3 years of maintaining and supporting Salesforce Communications Cloud and Service Cloud.
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Context: Experience must be with a government and/or private entity.
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Specifics: Must include a contact center with at least 20 seats.
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Mandatory (M)
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Certificates & Accreditation
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Team Composition: Names and qualifications of key personnel must be provided.
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Roles: Indicate who is the Team Leader and who are the supporting members.
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Certification: At least one certified Communications Cloud Practitioner must be part of the team.
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Mandatory (M)
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Responsibilities:
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Implement Salesforce Communications Cloud (or Vlocity) and Service Cloud solutions.
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Maintain and support existing Salesforce Communications Cloud and Service Cloud implementations.
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Collaborate with multiple business units to ensure the system meets the needs of the contact center and other departments.
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Lead a team of professionals, providing guidance and expertise in cloud solutions.
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Ensure the team has the necessary certifications and training to effectively support Salesforce solutions.
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Skills:
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Strong project management skills, proven by PMP Certification.
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In-depth knowledge of Salesforce Communications Cloud and Service Cloud.
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Experience working in environments with multiple business units and contact centers.
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Leadership skills to manage and guide a team.
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Excellent communication skills to interact with various stakeholders.