Cloud Marketplace Operations Program Manager

Cloud Marketplace Operations Program Manager

Morrisville, North Carolina, United States; Waltham, Massachusetts, United States

Job category: Business Operations Job ID: 136508-en_US

The target salary range for this position is $100,000 to 130,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process

Job Summary

NetApp is looking for an experienced Cloud Marketplace Operations Program Manager to help operate and scale our business across AWS Marketplace, Microsoft Azure Marketplace, and Google Cloud Marketplace among others.

This role sits at the intersection of cloud commerce, Sales, Product, Engineering, Finance, and Operations. You will own critical Marketplace operational processes, help resolve complex transaction and platform issues, and build scalable processes that make it easier for NetApp sellers, partners, and customers to transact through hyperscaler Marketplaces.

We’re looking for someone who combines strong program management with hands-on operational experience and is comfortable turning complex or ambiguous problems into simple, repeatable solutions.

Job Responsibilities

• Own and continuously improve key operational processes across Hyperscaler Cloud Marketplaces.
• Own the end-to-end Private Offer process. You will serve as the central point of contact to ensure deals are closed in a timely manner, proactively loop in all required stakeholders, and eliminate bottlenecks in the sales cycle.
• Support organizational growth by coaching adjacent teams through process changes and capability rollouts.
• Partner with Product and Engineering on Marketplace capabilities, integrations, APIs, and operational requirements.
• Coordinate initiatives across Sales, Alliances, Product, Engineering, Finance, Revenue Accounting, Procurement, and other stakeholders.
• Establish clear processes, documentation, controls, ownership, and escalation paths.
• Translate hyperscaler Marketplace requirements and changes into actionable business and technical requirements.
• Define and track operational metrics to identify risks, bottlenecks, and opportunities for improvement.
• Lead additional Cloud Operations programs as business priorities evolve.

What We’re Looking For

• 5+ years of experience in cloud operations, program management, business operations, product operations, or a related field.
• Experience managing complex, cross-functional initiatives involving both business and technical teams.

Preferred Experience

• Private offers and enterprise Marketplace transactions.
• Marketplace APIs, integrations, listings, fulfilment, billing, entitlement, or subscription lifecycle management.
• Enterprise software sales or cloud partner ecosystems.
• Product Management or Product Operations.
• AWS, Microsoft Azure, or Google Cloud certifications.

Education

• Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience.

• The target salary range for this position is $100,000 to 130,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process

• At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

• Why You'll Thrive at NetApp

• At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

• NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

• Our culture

• We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

• If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

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• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, tre