Cloud Engineer

About the Role

Tyler Technologies is seeking a Cloud Engineer to work on a hybrid schedule at multiple locations. You will partner with development and operations teams to build automation and tools to streamline customer migrations, applying cloud expertise, scripting, and IaC skills. You will design, implement, and support cloud infrastructure across environments with an emphasis on reliability and scalable solutions.

What You'll Do

• Design and develop infrastructure solutions to support business functions, processes, and applications.

• Maintain and build infrastructure to standards, performing updates and upgrades to environments, tools and scripts.

• Monitor alerts and provide root cause analysis.

• Develop, evaluate, and recommend alternative infrastructure solutions.

• Implement and manage AWS infrastructure using Terraform, CloudFormation, or other IaC tools.

• Leverage AWS services like EC2, VPC, ALB/NLB, Route53, S3, Lambda, Systems Manager, Step Functions, and Image Builder for scalable, repeatable environments.

• Create and maintain CI/CD pipelines to automate testing, deployment, and rollback processes.

• Understand nuances of single-tenant SaaS applications, including tenant isolation, customer-specific configurations, and version control.

• Work closely with product and engineering teams to plan deployments, manage upgrades, and ensure consistency across multiple customer instances.

• Work with teams to ensure minimal downtime and swift recovery from deployment issues.

• Perform root-cause analysis on production incidents and implement preventive measures.

• Collaborate with cross-functional teams to develop tools and processes that improve deployment reliability and velocity.

• Advanced troubleshooting and problem-solving to resolve complex issues.

• What We're Looking For

• Bachelor's degree preferred, or equivalent, in area of specialty.

• 2-5 years’ experience in the field or related area.

• Ability to guide a team of admins through a project to completion and directs work of others.

• Ability to identify, develop & document business requirements, technical requirements and functional designs.

• Administer AWS infrastructure including Virtual Private Cloud (VPC), Elastic Compute Cloud (EC2), Identity Access Management (IAM), Elastic Block Store (EBS), Security Groups, Auto Scaling, and Relational Database Service (RDS).

• Establish federated identity solutions between on-premises and commercial clouds.

• Develop and maintain standards for operations of core AWS components.

• Provide analytics to leadership related to costs/capacity/administration ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.

• Demonstrated experience using Terraform, CloudFormation, or other IaC tools to provision and manage cloud infrastructure.

• Familiarity with Git, GitHub Actions, or similar CI/CD platforms.

• Knowledge of best practices for branching, testing, and release management.

• Experience with monitoring and alerting tools like CloudWatch, Datadog, or similar.

• Passion for defining best practices, coding standards, and design patterns.

• Must be able to make or recommend quick decisions.

• Must be able to absorb new technologies and implement them quickly and thoroughly.

• Ability to work well with a cross-functional, geographically dispersed team and customer base.

• Strong verbal and written communications skills and ability to lead effectively across organizations.

• Must be able to prioritize large lists of tasks effectively.

• Nice to Have

• Optional familiarity with tenant isolation strategies for multi-tenant SaaS deployments.

• Compensation & Benefits

• Salary range: $74,575 - $100,000 USD per year before geographic adjustments.

• Competitive benefits and recognition as a Great Place to Work.