Cloud & AI Solution Engineering Manager

Microsoft Elevate is seeking a Cloud & AI Solution Engineering Manager to lead a team supporting some of the largest Education (K-12), Nonprofit, and International Government Organization (IGO) customers across the Americas. This role focuses on driving customer cloud transformation, application modernization, AI adoption, and Cloud & AI platform success while developing a high-performing team of Solution Engineers to accelerate business outcomes. The leader will ensure customers realize the value of Microsoft's end-to-end platform through secure, compliant, and well-governed solutions that enable innovation and responsible AI adoption. The position combines people leadership with hands-on experience in delivering large-scale cloud migrations, modernization initiatives, and enterprise transformation programs, leveraging technical credibility and a player-coach approach to scale impact through trusted partnerships across Microsoft, customers, and the broader technology ecosystem to help mission-driven organizations achieve greater impact through technology.

Responsibilities

• Lead a high-performing team of Azure Solution Engineers supporting some of Microsoft's largest Education, Nonprofit, and IGO customers across the Americas, fostering collaboration, inclusion, accountability, and technical excellence.
• Drive customer transformation outcomes through cloud migration, application modernization, AI adoption, and Cloud & AI platform innovation.
• Accelerate customer success by helping organizations realize the value of Microsoft's end-to-end platform, including Azure, AI, security, governance, compliance, and modern application capabilities.
• Build and steward trusted relationships across customers, partners, Microsoft engineering, product groups, and cross-functional teams to scale impact, remove barriers, and unlock resources that accelerate customer outcomes.
• Partner across sales, customer success, engineering, marketing, partner, and corporate organizations to deliver integrated solutions and advance business priorities.
• Champion responsible AI adoption with your team by helping customers establish secure, governed, and scalable foundations for innovation and transformation.
• Scale technical impact through repeatable solution plays, technical communities, partner ecosystems, and resource optimization strategies that maximize reach across a large and diverse customer base.
• Develop technical talent and future leaders by coaching, mentoring, and empowering team members to deliver measurable customer and business outcomes.

Requirements

• A Master’s Degree in Computer Science, Engineering, Information Systems or related field with 4+ years of experience in cloud computing, enterprise architecture, application modernization, digital transformation, or equivalent experience; or a Bachelor’s Degree in Computer Science, Engineering, Information Systems, or related field with 6+ years of such experience; or 7+ years of relevant cloud/enterprise transformation experience; or equivalent experience.
• Preferred qualifications include experience leading large-scale cloud migration, modernization, or enterprise transformation initiatives; leadership and development of technical professionals, engineering organizations, solution architecture teams, consulting teams, or virtual technical teams; demonstrated technical depth in cloud platforms, enterprise architecture, and customer transformation strategies; ability to build trusted relationships and influence outcomes across complex, matrixed organizations; executive engagement, coaching, and stakeholder management skills; experience with enterprise customers and driving measurable business and technology outcomes; people management experience leading solution engineering, cloud engineering, architecture, consulting, or customer-facing technical teams; background as a software engineer, application architect, developer lead, engineering manager, or technical lead; experience helping organizations adopt AI solutions and establish responsible, secure, and scalable AI foundations; experience supporting Education, Nonprofit, IGO, Public Sector, or other mission-driven organizations; experience helping customers achieve cloud, AI, data, and application modernization outcomes through Microsoft, another cloud provider, consulting organization, systems integrator, or technology partner; and Azure certifications or demonstrated expertise across Azure, AI, data, security, and modern application technologies.